How can we help?

HARK is a five-minute practice of listening prayer — a quiet, guided space to slow down, notice what surfaces, test it against Scripture, and carry one thing into your day. It’s a companion, not a replacement for prayer, Scripture, or people.

No. You can do full sessions without signing in — everything stays on your device. You only need an account for the parts that involve other people: joining a HARK Circle, posting to the public Community, or syncing HARK Pro across devices.

No. HARK is built around Christian listening prayer, but the practice of quieting yourself and noticing what surfaces is open to anyone. Engage with the Scripture parts as deeply or lightly as fits you.

1. Open HARK and tap Listen (the main button).
2. Pick a track or take the default. Put in earbuds if you have them.
3. Let the guide walk you through the four movements — listen, capture, discern, respond. There’s no wrong way.
4. At the end you can keep it private, save a journal note, add AI Insights, or share a piece with your Circle. All optional.

1. Check your spam / junk and “Promotions” folders — the email comes from a no-reply address.
2. Make sure you typed the same email you signed up with (a typo sends it into the void).
3. Wait a full minute, then tap Resend — sending too fast in a row can trip a rate limit.
4. Add harktime.com to your contacts / safe senders and try once more.
5. Still nothing after a few minutes? Email support@harktime.com and we’ll sort it out.

Usually this is a weak connection or a paused session. Try, in order:

1. Switch between Wi-Fi and cellular, or move somewhere with better signal.
2. Fully close HARK (swipe it away in the app switcher) and reopen it.
3. Make sure you’re on the latest version (App Store → search HARK → Update).

If it keeps failing, send us the exact wording of the message — that tells us a lot.

You can sign in on any device. Two honest things to know: your HARK Pro subscription follows your Apple ID automatically (tap Restore Purchases on the new device). But your private session history and journals live on each device — they don’t copy over, by design, because that content never leaves your phone. Anything you shared to a Circle or Community is tied to your account and shows up wherever you sign in.

Your shared content (Circle posts, Community posts, Pro) follows your account. Your private on-device history (past sessions, journals, mindmaps) stays on the old phone because HARK keeps it local for privacy — it’s never uploaded, so there’s nothing to restore from the cloud. If there’s something private you want to keep, open it before you switch and use Share / Export to save it (e.g. to Notes or a file) first.

In the app: Profile → Delete my account. That permanently removes your account, profile, Circle data, and shared sessions, and wipes local data on that device. Anonymous posts you made to the public Community stay up, with no link back to you. Prefer email? Write support@harktime.com and we’ll do it for you.

1. Check the side mute switch on your iPhone (the little toggle above the volume buttons) — if it shows orange, sound is muted. HARK’s guidance still plays through earbuds, but the ambient bed respects the switch.
2. Turn the volume up with the physical buttons while a session is playing.
3. If you’re on Bluetooth earbuds, confirm they’re connected to this device and not another.
4. Try once with earbuds unplugged to rule out the headphones.

That’s iOS pausing audio for the interruption — normal. When you come back to HARK, the ambient bed picks back up on its own. If it doesn’t, tap pause and play once to re-start it. (On iPad this is rarer because it’s not handling calls.)

1. Fully close HARK (swipe up in the app switcher) and reopen it.
2. Make sure the app is updated (App Store → HARK → Update).
3. Restart the device if it’s been up for a long time.

If a specific track always hangs, tell us which one — that’s a bug we’d want to fix fast.

HARK saves what you capture as you go, so completed captures should still be in your history (open Journey or your session history). If a session was interrupted before you saved, that in-progress text may not persist — we keep as little as possible on purpose. Going forward, tapping Save at each capture step locks it in.

1. Check your connection — Insights need the internet (the rest of HARK doesn’t).
2. Make sure AI is turned on: Profile → toggle HARK Insights on.
3. Free accounts have a monthly Insight limit; if you’ve hit it, that’s expected — HARK Pro unlocks unlimited.
4. Try again in a minute — occasionally the AI service is briefly busy.

If it still fails, email us the wording of the message.

That’s on purpose, and we won’t change it. HARK’s AI will never claim to speak for God or tell you definitively that what you sensed is from Him. It reflects back what you captured, points you to Scripture, and offers gentle “perhaps / consider” language. Discernment belongs to you, your Bible, and trusted people — not an app.

Yes. Every session works start to finish with AI off. Turn it off any time in Profile. Nothing about your session leaves the device when Insights are off.

Only what’s needed for that one reflection: your first name (for the letter), your persona, your Life Context paragraph if you wrote one, and that session’s content. No email, no location, no device ID. The service that calls the AI doesn’t log the content of your request. Full detail is in the Privacy Policy.

• Codes are single-use — if someone already joined with it, ask the owner for a fresh one.
• Type it exactly, no extra spaces; codes aren’t case-sensitive but stray characters break them.
• Circles hold up to 8 people; if the circle is full, the code won’t accept new members.
• Make sure you’re signed in first — joining a circle needs an account.

1. Confirm you tapped the fields you meant to share — sharing is per-field, so if nothing was checked, nothing posts.
2. Pull down to refresh the Circle feed.
3. Check you shared to the right circle if you’re in more than one.

Open the shared item in the Circle and use Remove (you can only remove your own). It disappears for everyone in the circle. Removing a shared session doesn’t touch your private original — that’s always still on your device.

You shouldn’t — we fixed that. If you’re on an older version and still see it, update HARK in the App Store and it’ll stop.

Yes. Public posts (Testimonies, Prayer Room, Wins) show no name and no link back to your account — that’s enforced on our servers, not just hidden in the app. Even if you later delete your account, those anonymous posts stay up with nothing tying them to you.

• Pull to refresh — the public feed is a slow river, not instant.
• Posts pass a light content check first; give it a moment.
• If it never shows and you think it should, email us with roughly when you posted.

Tap the … / report control on any post and tell us what’s wrong. Reports go to a human for review. If it’s urgent or involves someone’s safety, also email support@harktime.com.

1. Check iOS: Settings → Notifications → HARK and make sure Allow Notifications is on.
2. Turn on the reminder inside HARK (Profile) and set a time.
3. Check Focus / Do Not Disturb isn’t silencing them at that hour.

Open Profile and adjust or turn off reminders there. You’re always in control of whether and when HARK nudges you — it should feel like an invitation, never pressure.

1. Open the subscription screen in HARK and tap Restore Purchases.
2. Make sure you’re signed into the same Apple ID you bought it with.
3. Give it a moment — Apple sometimes takes a minute to confirm.

If your Apple ID uses Ask to Buy (common on family accounts), the purchase waits for a parent/organizer to approve it. That’s not a failure — once approved, Pro unlocks automatically. Nothing is charged until it’s approved.

Subscriptions are managed by Apple, not inside HARK. To cancel: iPhone Settings → tap your name → Subscriptions → HARK → Cancel. You keep Pro until the period ends. Refunds are handled by Apple at reportaproblem.apple.com. If something went wrong on our side, email us and we’ll help you get it sorted with Apple.

If you enable Family Sharing for the subscription in your Apple settings, your family group can share it per Apple’s rules. Each person still uses their own HARK account and their own private, on-device history.

On your device, in encrypted local storage. Sessions, journals, mindmaps, and prayers never leave your phone unless you do one of three things: generate AI Insights (sends that one session), share to your Circle (only the fields you check), or post to the public Community. Everything else is local. Details: Privacy Policy.

Turn on App Lock in Profile. Then HARK asks for Face ID (or your passcode) each time you open it, and it drops a privacy cover over the screen when you switch apps — so your reflections don’t show in the app switcher. If your device has no Face ID or passcode set, App Lock can’t engage; add a passcode in iOS Settings first.

1. Confirm Face ID works elsewhere (unlocking the phone).
2. Check iOS Settings → Face ID & Passcode and that HARK is allowed to use it.
3. You can always fall back to your device passcode on the lock prompt.

Yes. Controls are labeled for VoiceOver, text follows your device’s text-size setting, and meaning is never carried by color alone. If any screen is hard to use with a screen reader, keyboard, or large text, please tell us — we treat that as a priority.

Email support@harktime.com with the subject “Accessibility” and what got in your way. We aim to respond within 5 business days. See our full Accessibility Statement.

1. Update HARK: App Store → search HARK → Update (an old version is the most common cause).
2. Fully close HARK (swipe it away) and reopen.
3. Restart the device.

If it still looks wrong, a screenshot helps us enormously — send it to support@harktime.com.

Reopen it — your saved content is safe on the device. If it crashes in the same spot repeatedly, tell us exactly what you were doing right before. We watch crash reports closely and fix them quickly.

Email support@harktime.com with your device model, the HARK version (Profile → About), and a sentence on what happened. A real person — often the founder — will get back to you.